![]() Upon downloading the software, it will automatically start a 30-day trial of NTR Connect Pro, then will revert to the free version, which offers basic connectivity services. NTR Connect is another program that runs on both the Mac and Windows platforms. This would allow for very productive use of a tech support session if you had quite a few people that needed the same kind of instruction. Mikogo would be especially good for business use because it allows one person to interact with so many others, all at once. It also is free, and allows the “helper” to screen-share with up to 10 participants, simultaneously. Like the previous desktop sharing programs, Mikogo is cross-platform compatible. However, to find the “free” service download, you must search through the menus at the top of the home page. The user interface seems to be fairly streamlined. No need for firewall, router or proxy configuration.The program offers features such as these: ![]() ![]() LogMeIn supports both the Windows and Mac OSX platforms. The best thing about Gitso is that it is able to work on most platforms, as can be seen in the screenshot, above. Gitso is cross-platform compatible and runs on Ubuntu, Mac OSX 10.5 (Snow Leopard support is “a bit wobbly”) and Windows (XP or later). Gitso has a slightly less designed user interface, but it is still quite user-friendly, and free, to boot. The download and connection process seems to be quite seamless and decidedly un-confusing. The actual screen-sharing product is free, however CrossLoop does offer other services, such as wireless set-up and virus removal, that the user is charged for. The software runs on and controls Windows (must be 2000 or later) and Mac OSX (10.3.9 or later).ĬrossLoop is a free program designed minimize the hassle for both the helper and the person in need of assistance. Copilot offers a 2 minute free trial, but then the “helper” must purchase either a Day Pass ($5) or a Subscription (Pay As You Go, Unlimited Basic or Unlimited Premium). It’s simple enough for family members to use to help each other, and competent enough for larger-scale use. In this list is a collection of remote control software that could make your life easier:Ĭopilot is geared for both company and personal use. Technicians can now do many of the same things that once would have required them to be in the same location as the client. Remote Control software has made a huge difference in how technical support is conducted. However, there are several solutions for making this process easier. However, when someone asks a question that is difficult to answer without being present in the same room, it can become very difficult to get the problem resolved. Most people have a family member or a friend that they go to for technical advice.
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